Dear Thiggy and commenters,
Although long, we wanted to list out for you the current facts regarding this situation and your product. The statements below are fact, not speculation. We hope you'll appreciate the corrections and clarifications that we've made about the product and service. Although this is stated below, given the passion around the privacy topic, I thought it useful to state this fact here as well, "Cisco Linksys routers are not used to collect information about internet usage. They do not track or store any personal information regarding customers' use of the internet".
Linksys customers are not required to sign-up for the Cisco Connect Cloud service and they are able to opt-out of signing up for an account
Cisco Connect Cloud is an optional service that brings additional features to a home network. It is not required to set-up and manage Cisco Linksys EA Series routers. In response to our customers' concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management.
Customers can set-up and manage their Linksys router without signing up for a Cisco Connect Cloud account
If a customer chooses not to set up a Cisco Connect Cloud account, they can manage their router with the current local management software. We are committed to providing both Cloud-enabled and local management software. Customers who have already signed up for a Cisco Connect Cloud account may stay with the service and enjoy the expanded features, or can revert back to the local management software by calling the Linksys customer support line at 1-800-326-7114 or by
http://www6.nohold.net/Cisco2/ukp.aspx? ... 6&donelr=1
Cisco will not arbitrarily disconnect customers from the Cisco Connect Cloud service based on how they are using the Internet
Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet and we do not arbitrarily disconnect customers from the Internet. The Cisco Connect Cloud service has never monitored customers' Internet usage, nor was it designed to do so, and we will clarify this in an update to the terms of service.
Cisco Linksys routers are not used to collect information about Internet usage
Cisco's Linksys routers do not track or store any personal information regarding customers' use of the Internet.
Cisco only retains information that is necessary to sign up for and support the Cisco Connect Cloud service
If a customer signs up for the Cisco Connect Cloud service, they are asked to provide a new username, a password, and an email address, which is required to set up the account. When the customer sets up a Cisco Connect Cloud account, they are asked to provide a local administrative password for the EA Series router to associate it with a Cisco Connect Cloud account. Cisco does not store this local administrative password.
To reiterate, even when a customer signs up for a Cisco Connect Cloud account, Cisco does not track or store any personal information regarding a customer's usage of the Internet. Cisco will not push software updates to customers' Linksys routers when the auto-update setting is turned off.
Cisco will only push software updates to a Linksys router when the auto-update option is selected. We will clarify this in an update to our documentation
Once again, I sincerely apologize on behalf of the Cisco team for the inconvenience we have caused. Cisco is committed to the privacy and security of our customers, and I assure you we will update our terms of service and related documentation as quickly as possible to accurately reflect our company policy and values.
Is Cisco Connect Cloud secure?
The security of the network and protecting user data is always our top priority. NONE of the router settings are stored in the cloud - they still remain on the router and only the username and password are stored to allow for remote connectivity. We take your security very seriously and have gone to great lengths to ensure your information and connected home devices are safe and secure.
Here are the security details:
Validating the user
* We validate the user through double verification of their email account. This double verification process proves to us that the user owns the email account supplied during account setup.
* We validate the network. When setting up your Cisco Connect Cloud account, you must supply the router password when you are connected to that network, behind their router.
* Only when these two elements are satisfied will the unique ID of the router be sent to Cisco Connect Cloud for pairing with the account.
Secure communications
* Communication with the cloud is encrypted and secure.
* Both your web browser and the router establish connections to the Cisco Connect Cloud infrastructure over a Secure Sockets Layer (SSL), the same security you use when connecting to online bank accounts.
* Cisco Connect Cloud connections to the router are managed using Transport Layer Security (TLS), a secure bi-directional tunnel for information similar to SSL.
* Privacy Settings - Cisco Connect Cloud does not actively track, collect or store personal info or usage data for any other purposes, nor is it transmitted to third parties. The only information stored in the cloud are the following:
i. The email address you registered for your Cisco Connect Cloud (CCC) account
ii. Your first and last name
iii. SHA-256 encrypted password
iv. Your router's model number
v. Your router's hardware version
vi. Your router's firmware version
vii. Your router's serial number
For more information, please visit the following link:
http://www6.nohold.net/Cisco2/ukp.aspx? ... kptester=1
Will Cisco support the local management access?
Cisco will continue to support both local and cloud management options for our customers.
Should you have any question or need further assistance, please do not hesitate to contact Technical support at 1-800-326-7114